📜 Refund Policy

 

At Canna Company Las Cruces, we want you to feel confident about every purchase. Because cannabis products are consumable and subject to applicable regulations, all sales are final, except where otherwise required by law.

 

✅ No refunds or exchanges will generally be provided for cannabis products once they leave our store due to health, safety, and compliance considerations.

 

We may, however, consider a replacement or store credit in certain circumstances, including when:

 

– A product is defective or damaged at the time of purchase.

– You received the wrong item in your order.

– Another issue qualifies for a remedy under applicable law or our store policies.

 

If you believe your purchase qualifies for a replacement or store credit, please contact us within 7 days of purchase at info@cannacolascruces.com and provide:

 

– Your receipt or other proof of purchase

– The product name

– A description of the issue

– Photos of the product or packaging, where relevant

 

Please retain the product and its original packaging while your request is being reviewed, as they may be required to verify the issue.

 

⚠️ Refund Method

 

Where a return or remedy is approved, it may be provided as a replacement or store credit, subject to applicable law and product availability.

 

Cash refunds are generally not provided unless required by applicable law.

 

Approval of any replacement, return, or store credit is subject to verification of the purchase and the circumstances surrounding the request.

 

🌿 Cannabis Product Considerations

 

Due to the nature of cannabis products, we are generally unable to accept returns based solely on:

 

– Personal preference

– Taste, aroma, or texture

– Expected effects

– Individual tolerance or reaction

– A change of mind after purchase

 

Cannabis may affect individuals differently, and product experiences can vary from person to person.

 

We appreciate your understanding as we work to comply with applicable New Mexico cannabis laws and regulations while providing a professional and positive customer experience.

 

📍 Contact Us

 

Canna Company Las Cruces

3510 Northrise Dr, Suite 4

Las Cruces, NM 88011, United States

 

📧 info@cannacolascruces.com

🌐 cannacolascruces.com